Warranty
We Are Always Here to Help
We manufacture products for Historical European Martial Arts (HEMA) and living history activities. HEMA gear is subject to heavy-duty use and frequent daily training, especially during competitions. Normal wear and tear is inevitable even with proper daily maintenance, varying only in form and rate. Products for living history use will also sustain wear over time.
While we maintain strict quality control, a small number of warranty issues may still occur. Such cases are rare, and we sincerely apologize for any inconvenience caused to you.
Covered Under Warranty
The following issues, generally resulting from material defects and emerging within the first few weeks of use, are covered by warranty:
- Cracks on gloves or other outer shells during proper use
- Seam rips on glove liners and garments
- Other substantial damage caused by material or manufacturing defects
Not Covered Under Warranty
- Damage to protective gear caused by non-HEMA equipment
- Non-functional damage due to improper force, incorrect techniques or violent impacts (e.g. punctured glove liners, as liners are not designed for stabbing resistance)
- Broken connecting cords that can be repaired by users (normal wear from regular use)
- Conventional metal fatigue and material aging
Important Notice: Warranty claims are only acceptable within the specified warranty period. Any unauthorized modification by a third party without our written consent will void the warranty.
How to File a Warranty Claim
If your product gets damaged under normal use within the warranty period, please contact us immediately via email at luocan197942@gmail.com and stop using the product right away. Continued use will worsen the damage and invalidate the warranty. The safety of you and your training partners is our top priority.
Required Information for Claims
Please provide the following details to process your warranty application:
- Full name
- Delivery address
- Phone number
- Brief description of the issue
- Photos of the damaged area (close-up shots are preferred)
- Delivery receipt date, full name and email address of the original purchaser
Important Notice: Cease using the product immediately once a defect is found. We shall not be held liable for any inconvenience or personal injury arising from continued use of faulty products.
Warranty Assessment Rules
- All warranty claims are reviewed individually on a case-by-case basis.
- Please attach photos and related sparring videos of the damage in your email. To help us better understand the issue when visual materials are not sufficient, we kindly ask you to send the entire defective product and all accessories to us for inspection. We will confirm the final resolution as soon as the inspection is finished.
- Please note that all shipping fees and related expenses will be the responsibility of the customer.
- The defective product must be dispatched to us within one month after submitting the warranty claim.
- If you purchased the product from an offline retailer, please contact the retailer directly for warranty service, unless otherwise agreed.
Shipping Requirements for Defective Products
- All delivery costs are at the customer’s expense.
- We will send you the complete return address information via reply email.
- Please place a note inside the package clearly stating your full name, phone number, postal code and detailed address.
- Except for items purchased at on-site events, the package must be shipped from the original destination country.
Special Reminder: Please declare the value as 30 US dollars when arranging shipment.
Additional Services
We offer repair services for items outside the warranty scope or beyond the warranty period. Feel free to contact us by email. We will quote according to the repair items, and repairs will be arranged after your confirmation. The standard repair turnaround is 2 to 4 weeks upon receipt of the product.
Summary
To apply for repair or replacement, please email us at luocan197942@gmail.com with photos, videos and a brief description of the problem.
Retailer
Contact information
Email: luocan197942@gmail.com
Facebook: www.facebook.com/lc.4682
Address: Floor B2, Block C, Yixiang City, Nanping Subdistrict, Nan’an District, Chongqing City, China